Trail Camera TC32A TC32B

Could you please try the following troubleshooting steps carefully and correctly?

① Format the SD card before insertion.
② Ensure you're using the correct SD card type as per the user manual.
③ Format the SD card by inserting it into a computer with a card reader.
④ Try using a new SD card (contact us for confirmation on SD card specifications).

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

First, please note that some orders do not include an SD card, so kindly check if you have inserted an SD card into the camera first.
If the camera still fails to record or detect animals after confirming the SD card is properly inserted, please format the SD card on the computer and reinstall it,
and please disable the settings shown in the image below.

Could you please try the following troubleshooting steps carefully and correctly?

① Confimm remaining cellular data availability.
② Ensure the camera is not powered off due to low battery.
③ Try restarting the camera and reconnecting it to the app.

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Please follow the corresponding steps based on your device's status:
If the device is offline:
Refer to the attached picture for guidance on how to address this. And after it is recharged, please restart the camera, press the reset button for at least 10 seconds to reset it successfully, and reconnect it to the APP.

If the device is still online:
Refer to the attached picture for the relevant operation steps.

Additionally, if you deleted the device from the app after it went offline, please contact us with your device ID and order number.
We will assist you in re-adding the device to the app so you can recharge it again.

Could you please try the following troubleshooting steps carefully and correctly?

① Verify notification setting is enabled.
② Ensure your phone authorizes the app for push notifications.
Please refer to the video on how to authorize the app for push notifications:
Android Devices
iPhone

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

The life of the battery depends on the setting and surroundings:
1. Video Recording setting:
    The shorter the video length set, and the longer the battery life will last.
2. Trigger frequency:
    If the cameras are triggered frequently, the camera will be weaked up frequently to take videos.
    The higher the trigger rate, the faster the power consumption.
3. APP operation:
    Enabling the APP frequency will consume a lot of batteries as well.
4. The environment for solar charging panel's :
    If the sun is not very bright, or if it is frequently cloudy or rainy, the solar panels will not be able to recharge as quickly as the camera's frequent triggers will drain the battery.