Trail Camera TC17

Could you please try the following troubleshooting steps carefully and correctly?

① Format the SD card before insertion.
② Ensure you're using the correct SD card type as per the user manual.
③ Format the SD card by inserting it into a computer with a card reader.
④ Try using a new SD card (contact us for confirmation on SD card specifications).

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

① Did you use the supplied SlM Card? if not, email us with your SlM Card provider details for confirmation.
② Ensure the SlM Card is activated for cellular data and inserted correctly into the camera.

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please inform us about the status of the camera light? Here's what different light conditions signify:
Rapid, alternating red and blue light flashing: The SIM card isn't being recognized.
Slow, alternating red and blue light flashing: The SIM card has an unpaid balance or is no longer in service.
Constant red light: The signal is extremely weak, resulting in a failed network connection.
Slow red light flashing: There's an issue with the 4G module.
Constant blue light: The device has successfully connected to the network.

We need to confirm whether you've removed the SIM card we provided and are using your own.
Please double-check the SIM card insertion: Insert the SIM card correctly according to the direction of the SIM card icon on the camera.

If you're using the SIM card we gave you, please share the SIM card number with us for verification. Also, check if there's cellular data available on the SIM card.
If not, you can recharge it via the APP or through this website: https://sim.eiotclub.com/eshop/

If the problem persists, kindly reset the camera and restart it to try reconnecting. Please let us know which step you had trouble with and provide the above information.

Furthermore, could you take a photo of the label on the back of the camera that has the UID information and send it to us? This will help us analyze the problem more effectively.

Please be assured that if the problem is due to a defect in our camera, we'll take full responsibility.

If it's feasible, could you send us a video for further examination?
You can upload the video to WeTransfer or Google Drive and then send us the video link.

Our email address is: TC@yooomail.com

Could you please try the following troubleshooting steps carefully and correctly?

① Confimm remaining cellular data availability.
② Ensure the camera is not powered off due to low battery.
③ Try restarting the camera and reconnecting it to the app.

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

Scan the OR code to recharge the provided SlM Card.
Enter the SIM card's ICClD number and select your desired replenishment plan.

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

① Verify notification setting is enabled.
② Ensure your phone authorizes the app for push notifications.
Please refer to the video on how to authorize the app for push notifications:
Android Devices
iPhone

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

The life of the battery depends on the setting and surroundings:
1. Video Recording setting:
    The shorter the video length set, and the longer the battery life will last.
2. Trigger frequency:
    If the cameras are triggered frequently, the camera will be weaked up frequently to take videos.
    The higher the trigger rate, the faster the power consumption.
3. APP operation:
    Enabling the APP frequency will consume a lot of batteries as well.
4. The environment for solar charging panel's :
    If the sun is not very bright, or if it is frequently cloudy or rainy, the solar panels will not be able to recharge as quickly as the camera's frequent triggers will drain the battery.