Trail Camera TC36

Could you please try the following troubleshooting steps carefully and correctly?

① Confimm remaining cellular data availability.
② Ensure the camera is not powered off due to low battery.
③ Try restarting the camera and reconnecting it to the app.

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please check the picture below to see where to recharge (the service) in the APP?

If there is still remaining data balance, please refer to the picture below:

If there is no data balance, please first refer to the picture below, then follow the steps to reconnect the device: 1. Ensure that the camera still has power, restart the camera, and press the reset button for at least 10 seconds to reset it successfully. 2. Wait for the indicator to turn solid blue, then open the app, scan the QR code on the camera to connect. 3. Follow the steps to add the camera to the app.


If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

① Format the SD card before insertion.
② Ensure you're using the correct SD card type as per the user manual.
③ Format the SD card by inserting it into a computer with a card reader.
④ Try using a new SD card (contact us for confirmation on SD card specifications).

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

Could you please try the following troubleshooting steps carefully and correctly?

① Verify notification setting is enabled.
② Ensure your phone authorizes the app for push notifications.
Please refer to the video on how to authorize the app for push notifications:
Android Devices
iPhone

If the issue still persists, please contact us with the Order Number and a description of what you have tried, so we can provide you with a solution as soon as possible.
We're committed to ensuring that the issue is completely resolved for you, and we appreciate your willingness to give us the opportunity to make things right.

The life of the battery depends on the setting and surroundings:
1. Video Recording setting:
    The shorter the video length set, and the longer the battery life will last.
2. Trigger frequency:
    If the cameras are triggered frequently, the camera will be weaked up frequently to take videos.
    The higher the trigger rate, the faster the power consumption.
3. APP operation:
    Enabling the APP frequency will consume a lot of batteries as well.
4. The environment for solar charging panel's :
    If the sun is not very bright, or if it is frequently cloudy or rainy, the solar panels will not be able to recharge as quickly as the camera's frequent triggers will drain the battery.